Account Management Portfolio
I have experience in account sales and client management for a large commercial landscaping company in Durham, NC. I managed about 50 properties and worked on the development of new properties and contracts. Below are some of the types of properties I worked on, which included: Apartments, HOA townhomes, large and small commercial businesses, plazas, and historic downtown areas.
Highlighted on the page are some of the skills I gained managing these properties and my duties.
A FEW OF MY CLIENTS
Commercial Chain Businesses
Historical Places
Commercial Residential Properties
Overview of Responsibilities
Here is a brief overview of the type of work I performed as an Account Manager and Landscape Designer for my company. I managed many properties for my region and drafted designs for every company project. I learned many valuable skills in managing workloads, clients, and employees.
Client Relations
I meet with clients and maintained an open line of communication to build trust, solve concerns, and meet needs for current and future endeavors.
Landscape Design
Whether it be an enhancement install that I worked on for my own client or otherwise, I was the person in my branch responsible for generating the designs for our clients, future and current.
Sales and Development
I actively searched for possible improvements on the property to sell, proposed my ideas for property enhancement and growth with the client's contract, including installs, renewals, and extra work.
Seasonal Color
I also managed the annual bed installation on my properties and helped with other properties for the company, selecting flowers and helping schedule installation and maintenance across the board.
Lawncare Management
I managed multiple landscape crews for seasonal maintenance, duties including: mowing, weeding, edging, leaf removal, annual bed installs, mulch, and pruning as dictated by the contract and season.
Administrative
I monitored my properties for weekly work priorities, wrote and submitted proposals, scheduled my employees and myself, managed seasonal duties, responded to calls and emails from clients, attended weekly meetings, and showed up to job sites for every project and install.
What I Offer My Clients
Communication
I work to establish a trust with the client, which I do by being open and transparent, respectful, honest, and through responding to calls, emails, and concerns in a timely manner.
Priority Treatment
Even with the workload I am able to balance, all of my clients are treated as a top priority, and always end their day feeling heard. Treating each client as my number one is my go-to strategy and builds the best retention.
Problem Solving
By being transparent yet strategic, I am able to communicate issues with the client and work to reach a resolution. I compromise and negotiate to reach a solution everyone is happy with.
Evolvement
Client retention is my number one goal, and by working to evolve our relationship and the contract, I am able to retain a higher percentage of clientele. Clients want to see change and growth with the services they receive from the company, and that is exactly what I provide.